Reference

tati99 Terms & Conditions for Your Account

Our tati99 Terms & Conditions set out how you open an account, use the lobby and connect DANA, OVO, GoPay or QRIS.

Account accessWallet rulesData handlingLocal-law access
tati99 tati99 Terms & Conditions for Your Account
HELP WITH POLICY

Where Terms Questions Reach Our Team

A clear contact path matters when a Terms & Conditions question affects your account or wallet status.

Account access Use the policy contact path beside login when an account step, phone check or access condition is unclear. We can point you to the relevant Terms & Conditions wording without asking for your password.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and displayed status through the cashier support route. This helps us separate a pending receipt from an account-condition question.
Policy changes If you need to question a revised clause or request a correction to your account details, use our policy contact route and identify the affected section. Keep the confirmation returned by support.
HOW WE HANDLE TERMS

Account Security And Policy Records

Our Terms & Conditions are supported by practical account controls rather than vague promises. We use the account details you submit to manage access, match wallet records and respond to policy requests.

Account details

We use your submitted phone and account details to complete the access step and connect wallet activity to the correct account. Keep these details current through the account path before requesting a change.

Phone verification

Phone verification can be required before account access or a sensitive account change. The Terms & Conditions let us pause a request when the submitted details do not match the account record.

Wallet matching

For DANA, OVO, GoPay, QRIS and bank transfers, we retain the reference needed to match a receipt with your account. Do not share a password or one-time security code with support.

Cookies and sessions

Cookies and session data help keep the policy link, login state and device path working. You can clear browser data, but doing so may require another phone check before account access continues.

Record retention

We retain account, payment and policy-contact records for the period needed to administer the Terms & Conditions, resolve a status question and meet applicable legal duties where local law permits.

Change requests

To request a correction, deletion or clarification, contact us through the policy route with your account identifier and the clause involved. We may verify ownership before changing or disclosing account records.

Terms & Conditions Questions Answered

These answers address the Terms & Conditions questions most likely to arise before account access, a wallet transaction or a request to change personal details. If your case involves a specific receipt or clause, use the policy contact path with the reference visible in your account.

Open the policy link beside the login form or in the account cashier. The same Terms & Conditions explain account access, wallet matching, data handling and the conditions that apply where local law permits.

Yes. The Terms & Conditions require accurate account details and a matching payment reference for DANA and QRIS. If a receipt is pending, wait for the displayed status before sending another transaction.

Phone verification helps connect a person to the correct account before access or a sensitive change. We may pause the request when the phone detail does not match the existing account record.

You can use the mobile login path, but a new device may trigger another phone check under the Terms & Conditions. Keep your account phone available and avoid sharing security codes.

Account or lobby access depends on local law. Where local law permits, we apply the current Terms & Conditions; if a legal restriction applies, the account path may be limited or paused.

Use the policy contact route and name the account identifier, affected detail and relevant clause. We may verify account ownership first, then confirm whether the requested correction fits the Terms & Conditions.

We keep account, payment and policy-contact records for the period needed to administer the Terms & Conditions, resolve disputes and meet applicable legal duties. Ask support about a particular record or correction.